Category Archives: Surveys

Nicely handled, SGov

It’s no secret that I love my MBA program at Stern. Last week, the student government (SGov*) gave me one more reason – and its handling of the situation illustrates some CX principles relevant to this blog. The scenario: There … Continue reading

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Too busy for a proper post

There are two weeks left in the semester and am busy wrapping up assignments, putting together presentations, and studying for final exams. Both my schedule and my brain are bursting at the seams, but I wanted to post a few … Continue reading

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Poor survey design, Professor

Being a survey aficionado, I’ve been thrilled that three out of my five professors haveĀ  solicited mid-semester feedback via student surveys. However, the latest one was poorly designed. It asked two questions, both short answer (the other two surveys had … Continue reading

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My new favorite professor

I’m in the thick of midterms in my first semester of business school and, while it’s an intense and stressful time, it’s a chance to be evaluated and learn where I stand (so far, so good!). One professor went above … Continue reading

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Companies worth promoting

One of the easiest ways* to measure customer loyalty and word-of-mouth – good or bad – is Net Promoter Score (NPS). Customers are asked to rate how likely they would be to recommend a given company on a scale of … Continue reading

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B of A survey

When logging out of the Bank of America site, I was asked to complete a survey. (I never say no to surveys!) I found this statement in the instructions rather amusing: Please note any ideas for products or services provided … Continue reading

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EPA survey is a man-made disaster

I visited the Environmental Protection Agency’s site for some work-related research and was asked to take a short survey when I finished my visit. I agreed, only to discover that the survey was a man-made disaster. See for yourself. Good … Continue reading

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