Monthly Archives: June 2013

You get what you pay for

We know it’s true, right? You get what you pay for. But finding a “deal” or cutting corners here and there can be fun, practical, or even necessary. Sometimes, though, not having learned that lesson leaves you (read: me) feeling … Continue reading

Posted in Customer behavior, Customer service, Feedback, Pricing, Product design | Leave a comment

Angie’s List spam

Sending abandoned cart e-mails is par for the course. I just got one from Pottery Barn about a dining set I’d put in my cart, but decided not to buy after seeing it in the store. Those e-mails are a … Continue reading

Posted in Marketing, Pricing | Leave a comment