Monthly Archives: March 2013

Let them eat stale bread!

Yesterday, I participated in a half-day session called “Hack B-school”. It was facilitated by Stern professors and administrators and was intended to produce revolutionary thinking about business education. One of the exercises was to list cliches about business education and … Continue reading

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Nicely handled, SGov

It’s no secret that I love my MBA program at Stern. Last week, the student government (SGov*) gave me one more reason – and its handling of the situation illustrates some CX principles relevant to this blog. The scenario: There … Continue reading

Posted in Feedback, Surveys, Usability, VOC | Leave a comment

Tales from airline insider

One of the great things about attending business school in downtown NYC is the quality and breadth of speakers who come to campus. This week, Rick Zeni, formerly of US Airways and JetBlue, visited my Revenue Management class to talk … Continue reading

Posted in Customer behavior, Marketing, Pricing | 1 Comment