Monthly Archives: December 2011

Wait, that’s not a deal!

I was on Netflix today and clicked on the “Give Netflix” icon, wondering what kind of gifts they offer. I was surprised by two things. First, it appears that you can only gift streaming service, not DVD-by-mail service. Why can’t … Continue reading

Posted in Customer behavior, Marketing, Pricing | 2 Comments

Too busy for a proper post

There are two weeks left in the semester and am busy wrapping up assignments, putting together presentations, and studying for final exams. Both my schedule and my brain are bursting at the seams, but I wanted to post a few … Continue reading

Posted in Feedback, Marketing, Product design, Surveys, Usability | Leave a comment

Don’t like the new Gmail?

I’d heard grumbling about the new Gmail interface and decided to check it out. The reason for the grumbling was immediately apparent (yikes – so ugly and hard to read!) and I switched back. Google noticed and offered me a … Continue reading

Posted in Feedback, Product design, Usability, VOC | Leave a comment