LinkedIn knows its customers

It’s no secret that I’m a huge fan of LinkedIn – 640 connections and counting – or that I’m on there a lot. Today, though, I noticed something weird: Other people’s status updates were appearing on my profile as mine. (No, I’m not hiring a .NET developer or attending a conference in Vegas.) I wanted to see if it was a known bug, but didn’t see an obvious way to find that out. In lieu of an optimal course of action, I clicked on the Feedback link at the bottom of the page. I was pleasantly surprised to see the following:

Why, yes, I *do* need help.

LinkedIn has clearly learned that its users will click on Feedback when they have a problem, so the company makes it easy for them to find a solution. The gray text “My idea for LinkedIn is …” also subtly hints that the feedback box is not the way to submit a bug or get help.

Bravo, LinkedIn – you know me (and your 135 million other customers) rather well.

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This entry was posted in Customer service, Feedback, Product design, VOC. Bookmark the permalink.

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