Monthly Archives: October 2011

My new favorite professor

I’m in the thick of midterms in my first semester of business school and, while it’s an intense and stressful time, it’s a chance to be evaluated and learn where I stand (so far, so good!). One professor went above … Continue reading

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Inspiring CX videos

When it comes to providing consistently exceptional CX, some companies have nailed it. Here, a few of them are profiled by Bain & Company as part of its Net Promoter Score Trailblazer video series: Zappos Rackspace (Shout out to Austin, … Continue reading

Posted in Company culture, Customer service, Feedback, Product design, VOC | Leave a comment